Refund policy
Product Payment & Cancellation Policy
Refunds & Returns
We want you to be happy with your purchase. If your product arrives damaged, is faulty or differs from its description, please contact us with your order number and details of the issue so we can help.
Our products come with guarantees under Australian Consumer Law that cannot be excluded. For a major failure, you are entitled to choose a refund or replacement. For other failures, we will provide an appropriate remedy as required by law. You may also be entitled to compensation for reasonably foreseeable loss or damage.
We do not offer refunds or exchanges for a change of mind, including for opened or used products. This does not affect your rights under Australian Consumer Law.
Please contact us before returning an item so we can guide you through the process. Where a product is confirmed to be faulty, we will cover reasonable return postage costs.
Please contact us at Contactus@theherbalway.com.au
Workshop / Classes Payment & Cancellation Policy
Securing a student’s enrolment
Full payment is required at the time of booking to secure your student’s place in our workshops / classes.
Workshop / Class Completion
To complete any level, students are required to complete at least 8 of the 10 topics (80%). If the student misses any sessions, please contact us to discuss any available catch-up options. Catch-up options are subject to availability. This applies to JHC only.
Cancellations within 30 Days of the Workshop / Classes
We understand that plans can change. By this stage, materials have been purchased and arrangements made for each student’s place.
If you cancel within 30 days of the workshop’s start date, a cancellation charge may apply to cover reasonable costs and losses arising from your cancellation. This may include materials purchased specifically for the student that cannot be returned or reused, reasonable administration costs, and a reasonable loss associated with an unfilled place.
We will take reasonable steps to minimise these losses, including attempting to fill the place. Any deduction will account for costs saved or recovered, will not exceed the amount paid, and will be explained to you. Depending on these circumstances, a partial refund—or no refund—may be payable.
You are welcome to nominate another eligible student to attend your placement, subject to our confirmation and completion of the required enrolment forms. Please contact us to discuss whether a transfer to a future workshop is available.
Please contact us at Contactus@theherbalway.com.au
Missed Sessions & Non-Attendance
If the student cannot attend, please contact us as soon as possible. Missed sessions do not automatically qualify for a refund or credit, but we will review your circumstances and discuss any available options. Any cancellation charge will follow the principles above.
Changes or Cancellations by Us
If we cancel the course before it starts, you can choose a full refund or transfer to an available alternative course.
If we need to make a significant change to the dates, location or course format, we will contact you to discuss your options, including a refund for the affected services if the new arrangements do not suit you.
Please contact us at Contactus@theherbalway.com.au
Your Consumer Rights
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law, including any entitlement to a refund or other remedy where a service does not meet the consumer guarantees.